FAQ
Order
Return and exchange
The products are made-to-order so unfortunately, we cannot accept any returns, exchanges or refunds if it doesn’t match your taste exactly.
Acceptance and inquiries
Our office hours are from 9 a.m. to 5 p.m. on weekdays.
Payment
Payment method
Credit card, cash on delivery, payment at a bank or convenience store is also available.
Free if the total amount is 5,400 or more. Otherwise, 324 JPY for Cash On Delivery, 205 JPY for Convinience Store Payment.
Handling fee
Delivery
Delivery date
Next business day shipping after you purchase.
Yamato Transport delivers directly to you. Japan Post also delivers, depending on the order.
Delivery company
Delivery fee
Free if the total amount is 5,400 or more. Otherwise, 540.
Delivery condition
Confirm the delivery condition via Order number and URL in the "GetYourKanji shipment completed"email.
International delivery
Sorry, only domestic shipping is available.
Need help?
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Kanji
How can I check the kanji in advance? What if I don't like the first suggestion?
Please select the checkbox for "Preview your kanji via Email" on Made to Order Form and place the order, then you'll get your kanji via Email in advance.
If you don't like our suggestion, you can change kanji, just reply via the email.