FAQ

Order

Return and exchange

The products are made-to-order so unfortunately, we cannot accept any returns, exchanges or refunds if it doesn’t match your taste exactly.

Acceptance and inquiries

Our office hours are from 9 a.m. to 5 p.m. on weekdays.

Payment

Payment method

Credit card, cash on delivery, payment at a bank or convenience store is also available.

Free if the total amount is 5,400 or more. Otherwise,  324 JPY for Cash On Delivery, 205 JPY for Convinience Store Payment.

Handling fee

Delivery

Delivery date

Next business day shipping after you purchase.

Yamato Transport delivers directly to you. Japan Post also delivers, depending on the order.

Delivery company

Delivery fee

Free if the total amount is 5,400 or more. Otherwise, 540.

Delivery condition

Confirm the delivery condition via Order number and URL in the "GetYourKanji shipment completed"email.

International delivery

Sorry, only domestic shipping is available.

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Kanji

How can I check the kanji in advance? What if I don't like the first suggestion?

Please select the checkbox for "Preview your kanji via Email" on Made to Order Form and place the order, then you'll get your kanji via Email in advance.

If you don't like our suggestion, you can change kanji, just reply via the email.